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Welcome to POLINA ROSE, where beautiful fashion meets thoughtful customer care.
We believe every shopping experience should feel as lovely as finding your perfect outfit. Whether you're discovering a new favorite dress, preparing for a special occasion, or simply have a question about your order, our team is here to make your experience easy, comfortable, and enjoyable.
A little question or a big concern — we're always happy to hear from you.
Need assistance? Our Customer Care Team is just an email away.
Customer Support Email
Response Time: 24–48 business hours
We do our best to respond to every message with care and attention.
For order-related inquiries, please include your order number to help us assist you more efficiently.
We're here to assist you with every part of your shopping journey.
Order Updates — Check your order status and tracking information.
Shipping & Delivery — Get help with shipping options, delivery questions, and package tracking.
Returns & Refunds — Learn about return requests, eligibility, and refund processing.
Size & Fit Guidance — Find the right size for your favorite styles.
Product Information — Ask about fabrics, colors, availability, and product details.
Payment & Checkout — Receive assistance with payment or checkout concerns.
General Support — Share your questions, suggestions, or shopping feedback.
Your experience matters to us, and we're always here to help.
POLINA ROSE
391 Magnolia Ave
Mc Kenzie, TN 38201
United States
Customer Support: contact@polinarose.com
Business Correspondence Only – Not a Return Address
Please note that the address above is for business correspondence only and is not our return warehouse.
If you wish to return an item, please contact our Customer Care Team before sending your package. We will provide the correct return instructions and return address.
Our Customer Care Team handles inquiries during regular business days.
Monday – Friday: Customer Support Available
Saturday – Sunday: Weekend / Limited Support
Typical Email Response: 24–48 business hours
Messages received during weekends or public holidays will be reviewed on the next available business day.
Thank you for your patience and understanding.
To help us provide a quicker and smoother response, please include:
Your Full Name
Your Email Address
Your Order Number (if applicable)
A Brief Description of Your Inquiry
For damaged, defective, or incorrect items, please also attach clear photos of the product, packaging, and shipping label.
At POLINA ROSE, we believe beautiful style is found in the little details — a romantic silhouette, a confident smile, and the unforgettable moments that make life special.
Our passion is to bring you fashion that feels feminine, effortless, and uniquely yours. Every question, every message, and every customer means something to us.
Thank you for choosing POLINA ROSE and allowing us to be part of your beautiful moments.
With love,
The POLINA ROSE Team 💕
✨ POLINA ROSE — Where Elegance Meets Every Moment.
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